Frequently Asked Questions

Everything you need to know about shopping luxury consignment at Michael's NYC.

Are all items guaranteed to be authentic?

Yes. Every item undergoes a rigorous multi-point inspection process by our team of in-house experts and third-party luxury authenticators to ensure 100% authenticity.

What is the condition of your pre-owned items?

We specialize in high-end luxury goods ranging from 'Pristine' (brand new with tags) to 'Excellent' and 'Very Good'. Any minor signs of wear are clearly documented in the product description and photos.

What is your return policy?

Due to the unique nature of consignment, all sales are final. We encourage customers to review all photos and descriptions carefully before making a purchase.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days via UPS or FedEx, depending on your location.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon arrival.

How can I consign my luxury items with you?

You can bring your items to our Madison Avenue boutique or use our online submission form to get a quote. We offer competitive commission rates for designer handbags, clothing, and accessories.